Refund Policy

Last updated: July 30, 2026

This Refund Policy explains when and how you can request a refund for a paid Aurene Prep subscription. It works together with our Terms of Service.

1. Scope

This policy applies to paid Aurene Prep purchases: the $24.99 monthly subscription and the $39.99 two-month pass. The free placement diagnostic and other free features involve no payment and nothing to refund.

The 3-day free trial is also free while it is running — there is nothing to refund during the trial itself. The trial converts into a paid monthly subscription automatically when it ends, and that first charge is covered by this policy like any other purchase. See Section 5 and our Terms of Service.

2. Refund window

You are entitled to a full refund if you request one within 7 days of your first purchase. For an eligible paid purchase, you may request a refund within 7 days of purchase. Requests made after that window may not be eligible, except where required by law.

If your subscription began with a free trial, the 7-day window runs from the first charge at the end of the trial — not from the day you started the trial. So if the trial converted and you did not mean to keep it, you have a full week from that charge to ask for your money back.

3. How to request a refund

Email us at support@aureneprep.com from the address on your account. Please include:

The email associated with your Aurene Prep account.
The plan you purchased and the approximate purchase date.
A brief reason for the request (optional, but helpful).

4. Non-refundable items

The following are generally not eligible for a refund:

Requests made after the refund window in Section 2 has passed.
Billing periods that have already substantially elapsed or renewed, beyond the window above.
Accounts terminated for violating our Terms of Service.

5. Cancellations, free trials & auto-renewal

Free trial. The 3-day free trial requires a payment method and turns into a paid $24.99/month subscription automatically when it ends unless you cancel first. Cancel any time before the trial ends — in two taps from Account → Manage billing — and you are not charged at all; you keep full access until the trial period runs out. We show your exact charge date in the app throughout the trial and email you a reminder before it ends. If the trial converted and you did not want it, see Section 2: the 7-day refund window runs from that first charge.

The monthly subscription renews automatically until you cancel. You can cancel at any time — including self-serve through the in-app billing portal — to stop future renewals; cancellation takes effect at the end of the current billing period, and you keep access until then. The two-month pass is a one-time purchase: it does not auto-renew and simply expires at the end of the two months. Cancelling on its own does not automatically trigger a refund for the current period — please submit a refund request as described in Section 3; if you are within the 7-day window of your first purchase you are entitled to a full refund, otherwise eligibility is assessed as described above.

6. How refunds are processed

Approved refunds are issued through Stripe, our payment processor, to the original payment method. Once processed, it may take several business days for the refund to appear, depending on your bank or payment provider.

7. Contact

Questions about refunds or billing? Contact us at support@aureneprep.com.